{"id":12042,"date":"2023-09-28T16:08:08","date_gmt":"2023-09-28T14:08:08","guid":{"rendered":"https:\/\/www.institutnemo.com\/?p=12042"},"modified":"2024-04-23T01:48:13","modified_gmt":"2024-04-22T23:48:13","slug":"engagements-qualite-pour-les-formations-audit-et-conseil","status":"publish","type":"post","link":"https:\/\/www.institutnemo.com\/actualites\/engagements-qualite-pour-les-formations-audit-et-conseil\/","title":{"rendered":"Nos engagements de qualit\u00e9s"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"12042\" class=\"elementor elementor-12042\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-15700989 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"15700989\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6050ee10\" data-id=\"6050ee10\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8a75dbc elementor-widget elementor-widget-text-editor\" data-id=\"8a75dbc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h3><span style=\"color: #2b2b2b;\"><b>Engagement qualit\u00e9 pour les formations, audit et conseil<\/b><\/span><\/h3><p><span style=\"font-weight: 400;\">Notre engagement qualit\u00e9 est structur\u00e9 autour de trois axes:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L\u2019implication du personnel<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L\u2019am\u00e9lioration continue de nos prestations<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">La satisfaction de nos partenaires et de nos \u00e9l\u00e8ves.<\/span><\/li><\/ol><h3><b>Nos 10 engagements pour la qualit\u00e9 de la formation<\/b><\/h3><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Accompagner nos entreprises partenaires dans l\u2019analyse de leurs besoins et leur proposer la solution la plus adapt\u00e9e<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Assurer une r\u00e9activit\u00e9 p\u00e9dagogique, commerciale et administrative, en conformit\u00e9 avec nos proc\u00e9dures internes<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Concevoir chaque programme de formation en compl\u00e8te coh\u00e9rence avec les objectifs pr\u00e9d\u00e9finis<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Choisir nos intervenants sur la base de leurs comp\u00e9tences th\u00e9oriques et pratiques, mais aussi de leur savoir-faire p\u00e9dagogique et de leur implication dans la r\u00e9ussite des \u00e9l\u00e8ves<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">S\u2019adapter aux contraintes des partenaires afin d\u2019intervenir \u2013 lorsque c\u2019est possible \u2013 dans leurs locaux et selon leur disponibilit\u00e9 pour \u00eatre au c\u0153ur de leurs probl\u00e9matiques<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Animer nos formations de fa\u00e7on vivante et impliquer nos \u00e9l\u00e8ves comme acteur de leur apprentissage en les mettant en situation, d\u00e8s lors que cela est r\u00e9alisable<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Remettre \u00e0 chaque \u00e9l\u00e8ve un document p\u00e9dagogique adapt\u00e9 et pertinent.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mesurer syst\u00e9matiquement la qualit\u00e9 de nos prestations dans le cadre de notre d\u00e9marche d\u2019am\u00e9lioration continue<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Proc\u00e9der \u00e0 une veille r\u00e9glementaire et technologique permettant d\u2019actualiser r\u00e9guli\u00e8rement nos connaissances et celles de nos intervenants<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Proc\u00e9der au suivi des formations dans le temps quand elles sont n\u00e9cessaires (recyclage, mise \u00e0 jour\u2026).<\/span><\/li><\/ol><h3><b>Le conseil de perfectionnement<\/b><\/h3><p><span style=\"font-weight: 400;\">Le conseil de perfectionnement pr\u00e9vu \u00e0 l\u2019article <\/span><a href=\"https:\/\/www.legifrance.gouv.fr\/affichCodeArticle.do?cidTexte=LEGITEXT000006072050&amp;idArticle=LEGIARTI000006904063&amp;dateTexte=&amp;categorieLien=cid\"><span style=\"font-weight: 400;\">L. 6231-3<\/span><\/a><span style=\"font-weight: 400;\"> du Code de Travail est plac\u00e9 aupr\u00e8s du directeur de l\u2019Institut Nemo, M.Pierre Bitane.<\/span><\/p><p><span style=\"font-weight: 400;\">Le conseil de perfectionnement examine et d\u00e9bat des questions relatives \u00e0 l\u2019organisation et au fonctionnement du centre de formation, et notamment sur :<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Le projet p\u00e9dagogique du centre de formation d\u2019apprentis<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Les conditions g\u00e9n\u00e9rales d\u2019accueil, d\u2019accompagnement des apprentis, notamment des apprentis en situation de handicap, de promotion de la mixit\u00e9 et de la mobilit\u00e9 nationale et internationale\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L\u2019organisation et le d\u00e9roulement des formations\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Les conditions g\u00e9n\u00e9rales de pr\u00e9paration et de perfectionnement p\u00e9dagogique des formateurs\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L\u2019organisation des relations entre les entreprises accueillant des apprentis et le centre\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Les projets de convention \u00e0 conclure, en application des articles <\/span><a href=\"https:\/\/www.legifrance.gouv.fr\/affichCodeArticle.do?cidTexte=LEGITEXT000006072050&amp;idArticle=LEGIARTI000006904066&amp;dateTexte=&amp;categorieLien=cid\"><span style=\"font-weight: 400;\">L. 6232-1 <\/span><\/a><span style=\"font-weight: 400;\">et <\/span><a href=\"https:\/\/www.legifrance.gouv.fr\/affichCodeArticle.do?cidTexte=LEGITEXT000006072050&amp;idArticle=LEGIARTI000006904077&amp;dateTexte=&amp;categorieLien=cid\"><span style=\"font-weight: 400;\">L. 6233-1<\/span><\/a><span style=\"font-weight: 400;\">, avec des \u00e9tablissements d\u2019enseignement, des organismes de formation ou des entreprises\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Les projets d\u2019investissement\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Les informations publi\u00e9es chaque ann\u00e9e en application de l\u2019article <\/span><a href=\"https:\/\/www.legifrance.gouv.fr\/affichCodeArticle.do?cidTexte=LEGITEXT000006072050&amp;idArticle=LEGIARTI000033012562&amp;dateTexte=&amp;categorieLien=cid\"><span style=\"font-weight: 400;\">L. 6111-8<\/span><\/a><\/li><\/ul><p><span style=\"font-weight: 400;\">Le conseil de perfectionnement se r\u00e9unit une fois par an, sur convocation de la responsable p\u00e9dagogique Mme Peggu Rosental, qui arr\u00eate l\u2019ordre du jour.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Les membres du conseil <\/span><b>:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Le coordinateur p\u00e9dagogique : Mr.Marc henry Valentin<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">La charg\u00e9e d\u2019admission : Mme Ibtissam Baaoua<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">La r\u00e9f\u00e9rente mobilit\u00e9 : Mme.Florence Petizon<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Les repr\u00e9sentants \u00e9lus des apprentis : d\u00e9l\u00e9gu\u00e9(e)s de promotion<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Les ma\u00eetres d\u2019apprentissages des entreprises partenaires.<\/span><\/li><\/ul><h3><span style=\"color: #2b2b2b;\"><b>Mesures de qualit\u00e9 de la formation<\/b><\/span><\/h3><p><span style=\"font-weight: 400;\">Nous nous engageons \u00e0 :<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Effectuer un bilan de chacune de nos formations et le tenir \u00e0 disposition des commanditaires.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Proc\u00e9der, sur demande, \u00e0 une \u00e9valuation des \u00e9l\u00e8ves avant et apr\u00e8s la formation pour mesurer les acquis.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">R\u00e9aliser un bilan \u00e0 froid (3 \u00e0 6 mois apr\u00e8s la formation) si le commanditaire le souhaite.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">En cas de non-conformit\u00e9 ou de d\u00e9faut qualit\u00e9 d\u2019une formation, analyser les raisons du dysfonctionnement et mettre en place les mesures correctives n\u00e9cessaires.<\/span><\/li><\/ul><h3><b>Nos moyens de contr\u00f4le<\/b><\/h3><p><span style=\"font-weight: 400;\">L\u2019Institut Nemo contr\u00f4le le bon d\u00e9roulement des formations dispens\u00e9es tout au long du processus de formation. Il peut \u00eatre r\u00e9alis\u00e9 avant, pendant ou \u00e0 l\u2019issue d\u2019une action et peut rev\u00eatir plusieurs formes :<\/span><\/p><h3><b>Le contr\u00f4le des pi\u00e8ces<\/b><\/h3><p><span style=\"font-weight: 400;\">Cette forme de contr\u00f4le consiste \u00e0 encadrer chacun des six crit\u00e8res du d\u00e9cret relatif \u00e0 la qualit\u00e9 des actions de la formation professionnelle continue\u00a0:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L\u2019identification pr\u00e9cise des objectifs de la formation et de son adaptation au public form\u00e9 (Programme de formation)\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L\u2019adaptation des dispositifs d\u2019accueil, de suivi p\u00e9dagogique et d\u2019\u00e9valuation aux publics (Feuilles d\u2019\u00e9margement)\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L\u2019ad\u00e9quation des moyens p\u00e9dagogiques techniques et d\u2019encadrement de l\u2019offre de formation (Supports p\u00e9dagogiques)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">La qualification professionnelle et la formation professionnelle du personnel en charge de la formation (CV des formateurs)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Les conditions d\u2019information au public sur l\u2019offre de formation, ses d\u00e9lais d\u2019acc\u00e8s, et les r\u00e9sultats obtenus (Catalogue de formation)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">La prise en compte des appr\u00e9ciations rendues par les \u00e9l\u00e8ves (Protocole d\u2019\u00e9valuation, chaud ou froid).<\/span><\/li><\/ol><h3><b>Le contr\u00f4le sur site<\/b><\/h3><p><span style=\"font-weight: 400;\">Le contr\u00f4le est effectu\u00e9 sur le lieu de formation indiqu\u00e9 dans la convention de formation :<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00c0 l\u2019improviste afin de s\u2019assurer de la r\u00e9alit\u00e9 et de la qualit\u00e9 d\u2019une action de formation cibl\u00e9e.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pr\u00e9vu afin de v\u00e9rifier si la formation r\u00e9pond aux attentes du d\u00e9cret relatif \u00e0 la qualit\u00e9 des actions de la formation professionnelle continue.<\/span><\/li><\/ul><h3><b>Le contr\u00f4le par enqu\u00eate aupr\u00e8s des \u00e9l\u00e8ves<\/b><\/h3><p><span style=\"font-weight: 400;\">L\u2019Institut Nemo enqu\u00eate aupr\u00e8s des \u00e9l\u00e8ves pr\u00e9sents afin de v\u00e9rifier la r\u00e9alit\u00e9, la qualit\u00e9 et l\u2019ad\u00e9quation de la formation avec les documents fournis.<\/span><\/p><h3><b>R\u00e9sultats de l&#8217;enqu\u00eate<\/b><\/h3><p><span style=\"font-weight: 400;\">L\u2019Institut Nemo notifie les r\u00e9sultats du contr\u00f4le sur son site internet <\/span><a href=\"http:\/\/www.institutnemo.com\"><span style=\"font-weight: 400;\">www.institutnemo.com<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">Pour les promos 2021, 2022 et 2023 :<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">8,6\/10 note de satisfaction \u00e0 chaud des apprenants\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">9\/10 note de satisfaction \u00e0 froid des apprenants\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">91% d\u2019\u00e9tudiants satisfaits<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">100% d\u2019entreprises satisfaites.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Les taux de satisfaction pour l\u2019ann\u00e9e 2023 :<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">TP3 Agent Magasinier: 96 %<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">TP4 Technicien en logistique d\u2019entreposage: 75 %<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">BTS Gestion des Transport et Logistique Associ\u00e9e: 83 %<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">TP TSMEL Technicien Sup\u00e9rieur en M\u00e9thodes et Exploitation Logistique: 86 %<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">TP Responsable en Logistique : 94 %<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">TP Manager des Op\u00e9rations et Processus Logistique : 90 %<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Les taux de retour d\u2019enqu\u00eate pour l\u2019ann\u00e9e 2023 :<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">TP3 Agent Magasinier: 80 %<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">TP4 Technicien en logistique d\u2019entreposage: 94 %<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">BTS Gestion des Transport et Logistique Associ\u00e9e: 69,5 %<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">TP TSMEL Technicien Sup\u00e9rieur en M\u00e9thodes et Exploitation Logistique: 85 %<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">TP Responsable en Logistique : 96 %<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">TP Manager des Op\u00e9rations et Processus Logistique : 100 %<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Engagement qualit\u00e9 pour les formations, audit et conseil Notre engagement qualit\u00e9 est structur\u00e9 autour de trois axes: L\u2019implication du personnel L\u2019am\u00e9lioration continue de nos prestations La<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":14,"featured_media":12044,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[49],"tags":[58],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.10 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Engagement Qualit\u00e9 : les 10 engagements de l&#039;Institut Nemo<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez nos engagements qualit\u00e9 en formation : adaptation, 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